We work tirelessly to improve your travel experience. In this section, you will find out what we are doing to make your journey as safe, secure, efficient, and environmentally-friendly as possible. We also answer to the most frequently asked questions we receive about different topics and give you some practical tips to make your trip as seamless and enjoyable as possible.
Top Questions
Is there a need to cut down on air travel to reduce the chances of getting infected by the Coronavirus?
The WHO is not advising any restrictions on travel or trade, even though many countries have made decisions to introduce them. However, the situation continues to change rapidly, and there are many practical considerations relating to insurance, or isolation requirements, which could impact travel.
Please check our Coronavirus & Health page for more information.
Can IATA help me with my airline/travel agency complaint?
While we serve the airline industry, we are not a regulatory body, and cannot intervene in service conflicts or other commercial matters involving airlines or agents and their customers. For any issue, we recommend you to contact the customer service department of the respective airline or agent directly.
Where can I find passport, visa and health regulations advice?
The IATA Travel Centre is the most accurate information source available for personalized passport, visa and health requirement advice depending on your nationality and destination. Our immigration specialists constantly update this information. But rules and regulations change on a daily basis.
Possessing the correct documentation does not guarantee entry to a foreign country. Local immigration authorities have complete control whether an individual is granted entry and under what conditions and airlines may also apply specific guidelines. Re-check requirements close to your departure.
WHAT DOES IATA DO?
Watch this short video to find out more about who we are and what we do
