In the wake of the COVID-19 pandemic, governments are lifting travel restrictions and traffic volumes are recovering as passengers regain confidence in air travel. With higher traffic volumes comes increased baggage loads, more long-haul flights, and therefore more transfer baggage.
According to the SITA 2021 Baggage IT Insights, the number of mishandled baggage was 4.35 per one thousand passengers in 2021. This represnts a significant increase of 24.3% from the previous year. To keep up with these changes, it is essential for airlines and their stakeholders to adopt practical and efficient measures to reduce the costs associated with mishandled bags.
Our partners share their stories on how they improved their baggage operations, reduced their costs and improved as well as enhanced their customer experience:
The Baggage Reference Manual (BRM) a general reference document for everyone involved with baggage activities or who require a better understanding of the big picture of baggage operations and baggage policy. The BRM contains the latest best practices in baggage operations and policy. By applying these baggage operations will help to reduce in the number of mishandled bags and related costs as well as increase customer satisfaction in baggage handling.
For more information visit: Baggage Reference Manual (BRM)
