Ground Operations Digital Training

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Ground operations post-COVID-19 will require new skills to combat a complex working environment involving numerous stakeholders, a multitude of equipment, and a mass of regulations.

Our digital courses cover a range of disciplines from the human factors involved to emergency response awareness. They can help you navigate this dynamic world while keeping yourself and others safe.

LIVE Virtual Classroom courses

A-CDM in Airport and Ground Operations

A-CDM in Airport and Ground Operations

Apply the techniques of collaborative decision making (CDM) in the context of airports (A-CDM) and ground operations, and unleash the power of shared information for the impact of decisions on the work of the partners’ operations to be visible.

Aircraft Weight and Balance

Learn the theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet. This course prepares you for the Load Controller certification.

Airside Safety Management & Compliance

Airside Safety Management & Compliance

This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

Baggage Handling Services and Systems

Baggage Handling Services and Systems

Correct baggage handling reduces costs and contributes to passenger comfort. Learn how to evaluate the complex baggage handling system, from check-in to baggage claim, with the aim of maximizing efficiency and enhancing customer service.

Business Aviation Handling and Fixed-Base Operations, FBO

Business Aviation Handling and Fixed-Base Operations, FBO

Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

Crisis Communications and Media Response for Airport and Station Managers

Crisis Communications and Media Response for Airport and Station Managers

Are your local staff and representatives prepared to speak to the media at a time of crisis? Gain practical communication skills to manage media response in an emergency and crisis situation.

Emergency Planning and Response for Airports and GSPs

Emergency Response Fundamentals for Airports and GSPs

Learn how to prepare and manage your team’s response to airport emergencies by following ICAO and FAA standards and recommended practices.

Human Factors in Ground Operations

Human Factors in Ground Operations

Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

IGOM Implementation and Standardized Procedures

IGOM Implementation and Standardized Procedures

Learn the scope, applicability and benefits of IGOM. You will also be able to prepare an implementation strategy and run an IGOM implementation project within your company, which will lead the integration of IGOM into your operations.

ISAGO for Ground Service Providers

Supporting organizations to maximize the benefits of the ISAGO Program and prepare for a successful audit. Apply the ISAGO standards and recommended practices as per the IATA Ground Operations Standards Manual (GOSM).

Ramp Incident/ Accident Investigation

Providing the necessary tools and techniques to investigate a ground operations event to meet industry requirements.

Safety Management System (SMS) for Ground Operations

Safety Management System (SMS) for Ground Operations

Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions.

SGHA-SLA and Effective Negotiation Behaviors

SGHA and SLA Essentials

Gain a comprehensive overview of the effect and management of Human Factors in aviation with this foundation course. The operational Human Factors knowledge gained on this course can also be applied to safety investigation activities.

SGHA for Line Maintenance

SGHA for Line Maintenance

This course covers the respective parts of the SGHA and shows you how to write the Annex B according to the frame of the main agreement and the regulatory requirements for line maintenance.

Station / Ground Handling Management

Station / Ground Handling Management

Examine the functions and management requirements of Ground Handling in the passenger and cargo terminal and the ramp.

E-Learning courses

Aircraft Marshalling and Ramp Hand Signals

Aircraft Marshalling and Ramp Hand Signals

Learn the principles of nonverbal ramp communications between the ground and cockpit crew as well as guidance signals for safe operations of Ground Support Equipment (GSE) around the aircraft.

Airport Emergency Response Awareness

Airport Emergency Response Awareness

As a member of the “airport community”, you will understand the main components of an Emergency Response and illustrates how its challenges can be coped with.

Basic Airside Safety

Basic Airside Safety

Learn about the airport environment, airside safety, rules, aircraft danger zones, fire prevention and in the event of an incident, know the procedures to follow in fire action and how to administer first aid.

Human Factors in Ground Operations - Fundamentals

Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

Live Animals for Passenger Handling Personnel

Live Animals for Passenger Handling Personnel

This training is specially designed for passenger handling personnel and provides, working knowledge of LAR to ensure that live animals are transported in compliance with airline regulations and animal welfare standards.

Safety Management Systems (SMS) for Ground Operations - Fundamentals

Following this course, you will get a basic understanding of Safety Management Systems (SMS) relevant to ground operations.

Travel Document and Entry Requirement Checks

Travel Document and Entry Requirement Checks

Based on the latest trends and industry best practices, this course provides tools to identify forged documents and potentially disruptive passengers.